REFUND POLICY.
At Belfast Fashion (operated by Matteo Scattolin, Carrer La Rambla 73, 2º 2ª, 08002, Barcelona (Barcelona), Spain), customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, please review our refund and return policy below.

⸻

1. Returns

You may request a return within 14 days of receiving your order. To be eligible:
•The item must be unused, in original condition, and in original packaging
•You must provide proof of purchase
•Certain items (e.g. underwear, swimwear, final sale items) may be non-returnable

To start a return, contact us at:
📧 info.belfastfashion@gmail.com

We will provide return instructions. Items returned without prior authorization will not be accepted.

⸻

2. Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved:
•A refund will be issued to your original payment method
•Shipping costs are non-refundable
•Please allow 5–10 business days for the refund to appear

⸻

3. Exchanges

We do not offer direct exchanges. If you want a different size or item, please return the original and place a new order separately.

⸻

4. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:
•Contact us within 48 hours of delivery
•Include your order number and clear photos of the issue
•We will arrange a replacement or refund at no extra cost

⸻

5. Shipping costs for returns
•Customers are responsible for return shipping unless the item was defective or incorrect
•We recommend using a trackable shipping method

⸻

6. Contact

For any questions about this policy or to start a return, contact us at:
📧 info.belfastfashion@gmail.com